Frequently Asked Questions

Yes, there are discounts for purchasing larger quantities of most of our products. If applicable, these discounts occur at 3 bottles and 1 case (12 bottles). Sometimes there will be discount codes allowing you to purchase the product at a discounted price without having to buy multiple bottles.

There are different amounts of capsules in each product, please visit the individual product pages to see how many capsules there are per bottle.

We suggest that the products be taken with meals to help with absorbency; however, it is not necessary that you take the products with a meal.

However, some may experience stomach sensitivity in response to the Tumeric ingredient in Infla-Kine, which can be combated by eating prior to taking Infla-Kine. If discomfort persists, please discontinue taking Infla-kine and/or contact a licensed medical professional.

All of our products are all-natural supplements with no known side effects. However, you must pay attention to the caution statement for each product. For example, C-Statin is not advised if you have an existing circulatory condition and Nattokinase should not be combined with another blood thinner unless recommended by a doctor. Also, many customers prefer to take Infla-Kine with food if they have sensitive stomachs due to Infla-Kine containing Tumeric.

If you have any concerns, please ask your doctor.

All of our products are all-natural nutritional food supplements, not drugs. They are regulated by the FDA for quality control, purity, and label claims, but are not FDA approved.

Depending on the reason why you are taking the supplement, the answer to this question varies and cannot be answered by us. This would be a good question for your doctor.

As with any change in diet, exercise, or nutrition, it is always best to consult your primary health care provider before making any modifications.

Yes, all of our products are gluten-free.

Yes, you can purchase the product in large quantities. If you have any specific questions, please call our office at 877-272-3508.

Yes, you can send your order to any address you want. Once placing your order, make sure that you use your address as the “billing address” and specify the different address as the “shipping address.”

Yes, you can place recurring orders as posted on our website.

Please be advised, if you wish to cancel a recurring order, you must do so before the scheduled order date. Once the order has been processed we will be unable to modify or cancel the order. To avoid unwanted charges or shipments, we recommend reviewing any upcoming orders 1-2 business days prior to the scheduled order date. 

Contact us if you have any questions.

If you need an invoice prior to making payment, you will need to place the order over the phone as we cannot provide you with an invoice prior to making payment through the online shopping cart system. Call us at 877-272-3508 and we would be happy to provide you with the necessary documentation.

Upon purchasing the product, you will receive an email confirmation/receipt of your order. When the order is delivered, a paper copy of the invoice is included. Should you need one sooner, please contact us at info@arc-nutrition.com and we would be happy to provide you with one.

Once the product has shipped, you will receive an email from the carrier you selected containing the tracking information. You can use this information to track the status of your package.

Currently, we only have our shopping cart set up to accept payments via credit/debit card. In the future, we may allow money orders/check payments to be accepted via PayPal. In the meantime, if you wish to place an order and do not have a credit card please call the office at 877-272-3508 and we will process your order and ship it upon receiving your check/money order in the mail.

We do ship internationally, with some restrictions to certain countries. If you place an order for one of the countries we do not ship to, we will cancel and refund your order before processing it. Our policy for international orders is listed below.

International Orders Policy: 

International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.

If orders are shipping via USPS First Class International, prepay duties and taxes are included in the shipping costs. However, orders shipped via USPS First Class International do not have guaranteed shipping estimates, as the delivery time varies greatly. We do not accept responsibility for any lost, stolen, or damaged items shipped this way.

If you wish to have faster shipping times and access to tracking information, we recommend choosing a priority international shipping method such as, USPS Priority Mail International, DHL Express, or FedEx International. Please be advised, orders shipping via a priority international shipping method will not include prepay duties and taxes, these fees must be paid by the customer upon delivery. 

These policies are subject to change. Each order placed requires acknowledgment of our Terms and Conditions Policy. It is assumed you have read and agreed to these policies once your order is placed.

We use the following service providers:

• United States Postal Service (USPS)
• United Parcel Service (UPS) (Ground & Express services)
• FedEx (for Express services)
• DHL (for International services)

You may chose which carrier you prefer based on price, location, and how quickly you want the package. Typically, USPS Priority Mail is faster than UPS Ground. Keep in mind that only USPS can ship to PO Boxes.

For the safety and efficiency of our operations, we do not offer on-site pickups at our facility. All orders are shipped via our trusted carriers. We appreciate your cooperation and look forward to serving you!

We use a shipping calculator for all shipping carriers offered that calculates the cost of shipment based upon weight of the product and the shipping location. We monitor shipping costs strictly to make sure you are not overcharged.

When authorizing your purchase on our website, we electronically request a pre-authorization from your credit card provider (when using a credit card for your method of payment). If your credit card company does not provide that authorization, there are a couple of potential reasons, including:

• The billing information inputted on our website did not match the billing information that the credit card company has on file (pay close attention to street addresses and zip codes).
• The card’s number and/or expiration date was entered incorrectly on our website.
• Your credit card provider has Internet transaction limits, where the purchase on our website exceeds these limits.
• Your credit card provider determines this is an unusual purchase based on your previous purchasing behavior and flags the order as potential fraud.

If you believe the failure was due to entering the card information incorrectly, attempt to place your order again with the correct information.  If the the failure was caused by exceeding your transaction limits or the order being flagged as potential fraud (you will likely receive a text and/or email notification from your credit card provider), you will need to contact your credit card provider directly to fix the issue prior to placing a new order.

When an order fails on our website, the pre-authorization is immediately released by our payment processor and removed from your financial account based on the policies of your bank. For more information on those policies, please contact your bank. We are unable to reinstate or reverse failed orders, but you may place an order again after correcting the issues. If you encounter multiple failures when trying to place your order, or if you believe your order failed for a reason other than what is listed above, please use the Contact Us options on this page.

When placing an order through our website, the order may be conditionally approved and a message will appear stating the order has been received and is being reviewed. These orders are placed on-hold and will be manually reviewed, which can result in the order being either accepted or cancelled. The reason(s) for an order being be cancelled may include the following: 

• There was a partial match between the billing address and shipping address inputted. (i.e. the street address matches, but not the zip code) 
• The billing address and shipping address do not match.
• The order was flagged as potential fraud or raised a security concern. This can happen if our security system is triggered, which typically happens when an unusually large order is placed or suspicious information was inputted with the order. 
• The product(s) ordered may be out of stock. Our inventory levels can fluctuate and at times we may run out of stock, which could result in an order being cancelled.
• There was a technical issue or system error. These circumstances are rare, but may happen and lead to unexpected errors that could cause an order to be cancelled.

We are unable to reinstate or reverse cancelled orders. However, If you believe the cancellation was due to a minor error, you may attempt to place another order through our website. When placing the new order, ensure the information inputted is correct. Please be advised that if your order was cancelled, and you attempt to place another order, there is still a chance your order could be cancelled if one of the circumstances above still exists. If you encounter multiple cancellations when trying to place your order, or if you believe your order was cancelled for a reason other than what is listed above, please use the Contact Us options on this page.

Please note, when an order is cancelled on our website, the pre-authorization is immediately released by our payment processor and removed from your financial account based on the policies of your bank. For more information on those policies, please contact your bank. 

Most orders are processed same-day during business hours Monday-Friday. Depending on the shipping carrier chosen, if orders are placed before 1:00 PM CT, they will ship same day via UPS. If orders are to be shipped through USPS, they will ship same day when placed before 11:00 AM CT. For orders that are to be shipped via FedEx or DHL, they will ship the same day when the order to placed before 1:00 PM CT. Otherwise, all orders will ship the following business day.

We will accept returns on unopened, unused product that is not expired. The customer pays for return shipping and once we receive the returned product, we will refund the customer 90% of the purchase price (less 10% restocking fee). We are not responsible for return shipping and the customer assumes all risks associated with lost shipments.

Absolutely. We do not collect any data from you until you have been redirected to our secured shopping cart software. This system is fully secured and is verified daily by VeriSign. All information is sent over secured socket layers (SSL) and cannot be compromised.

You may send us an email at info@arc-nutrition.com with your intent to place an order (including contact information) and we will contact you via phone to complete the order. Otherwise, you can call the office at 877-272-3508 to place your order.