Frequently Asked Questions
Please check to see if your question is answered here! If not, feel free to give us a call at (800)529-0269 or email at email@example.com.
Is there a quantity discount?
Yes, there are discounts for purchasing larger quantities of most of our products. If applicable, these discounts occur at 3 bottles and 1 case (12 bottles). Sometimes there will be discount codes allowing you to purchase the product at a discounted price without having to buy multiple bottles.
How many capsules are in a bottle?
There are different amounts of capsules in each product, please visit the individual product pages to see how many capsules there are per bottle.
Does it have to be taken with meals?
We suggest that the products be taken with meals to help with absorbancy; however, it is not necessary that you take the products with a meal.
Are there any known side effects?
All of our products are all-natural supplements with no known side effects. However, you must pay attention to the caution statement for each product. For example, C-Statin is not advised if you have an existing circulatory condition and Nattokinase should not be combined with another blood thinner unless recommended by a doctor. If you have any concerns, please ask your doctor.
I live outside of the United States; can the products still be shipped to me?
We do ship internationally with some restrictions to certain countries. If you place an order for one of the countries we do not ship to, we will cancel and refund your order before processing it. Please visit our support page to review our international shipping and return policies. Upon shipping your product, it is assumed you have read and agreed to these policies.
Are your products FDA approved drugs?
All of our products are all-natural nutritional food supplements, not drugs. They are regulated by the FDA for quality control, purity, and label claims, but are not FDA approved.
How long should I take this supplement for?
Depending on the reason why you are taking the supplement, the answer to this question varies and cannot be answered by us. This would be a good question for your doctor.
Should I consult my primary health care provider before taking your products?
As with any change in diet, exercise, or nutrition, it is always best to consult your primary health care provider before making any modifications.
I'm allergic to wheat products, are your supplements gluten-free?
Yes, all of our products are gluten-free.
Can I purchase the product in large quantities?
Yes, you can purchase the product in large quantities. If you have any specific questions, please call our office at 877-272-3508.
Do I have the option of sending my order to a different address?
Yes, you can send your order to any address you want. Once placing your order, make sure that you use your address as the “billing address” and specify the different address as the “shipping address.”
Can I place a recurring order for one of your products?
Yes, you can place recurring orders as posted on our website. Contact us if you have any questions.
I want to order a product, but I need an invoice prior to making payment. How do I obtain this invoice?
If you need an invoice prior to making payment, you will need to place the order over the phone as we cannot provide you with an invoice prior to making payment through the online shopping cart system. Call us at 877-272-3508 and we would be happy to provide you with the necessary documentation.
How do I obtain a copy of the invoice after purchasing your product?
Upon purchasing the product, you will receive an email confirmation/receipt of your order. When the order is delivered, a paper copy of the invoice is included. Should you need one sooner, please contact us at firstname.lastname@example.org and we would be happy to provide you with one.
I want to order a product on your website, but I do not have access to a credit card, how do I proceed?
Currently, we only have our shopping cart set up to accept payments via credit/debit card. In the future, we may allow money orders/check payments to be accepted via PayPal. In the meantime, if you wish to place an order and do not have a credit card please call the office at 877-272-3508 and we will process your order and ship it upon receiving your check/money order in the mail.
I just purchased a product from your website, when will my order be processed?
Most orders are processed same-day during business hours Monday-Friday. Depending on the shipping carrier chosen, if orders are placed before 3:00 PM MST, they will ship same day via FedEx. If orders are to be shipped through USPS, they will ship same day when placed before 11:00 AM MST. Otherwise, all orders will ship the following business day.
What is your company's return policy?
We will accept returns on unopened, unused product that is not expired. The customer pays for return shipping and once we receive the returned product, we will refund the customer 90% of the purchase price (less 10% restocking fee). We are not responsible for return shipping and the customer assumes all risks associated with lost shipments.
How will I be able to check the status of my order once it has been placed
Once the product has shipped, you will receive an email from either USPS or FedEx with the tracking information included. You can use this information to track the status of your package.
Is my information safe and secure on your website?
Absolutely. We do not collect any data from you until you have been redirected to our secured shopping cart software. This system is fully secured and is verified daily by VeriSign. All information is sent over secured socket layers (SSL) and cannot be compromised.
I do not want to place my order online. What are my other options?
You may send us an email at email@example.com with your intent to place an order (including contact information) and we will contact you via phone to complete the order. Otherwise, you can call the office at 877-272-3508 to place your order.
Which shipping services do you use to send packages?
We use both the United States Postal Service (USPS) and FedEx to ship our packages. You may chose which carrier you prefer based on price and how quickly you want the package. Typically, USPS Priority Mail is faster than FedEx Ground. Keep in mind that only USPS can ship to PO Boxes.
I live close to your location, can I place my order and pick it up at your office?
Yes you may. However, if you wish to pick up the order, it cannot be placed online. You must call in to the office (877-272-3508) and place your order over the phone, letting us know you wish to pick the product up.
How do you calculate your shipping charges?
We use a shipping calculator for both USPS and FedEx that calculates the cost of shipment based upon weight of the product and the shipping location. We monitor shipping costs strictly to make sure you are not overcharged.